Cancellation Policy

Standard Cancellation: You may cancel or reschedule your appointment up to 24 hours before your scheduled session time without any penalty.

How to Cancel: Cancellations can be made through:

• Your online booking portal
• Email to support@sukoonworld.org
• Phone call to +91 8447579022
• WhatsApp message (during business hours)

We understand that true emergencies can occur. Exceptions to our cancellation policy may be made for:

• Medical emergencies (documentation may be required)
• Family emergencies
• Severe weather conditions
• Technical issues on our end

Note: Emergency exceptions are reviewed on a case-by-case basis. Please contact us as soon as possible to discuss your situation.

Free Rescheduling: Sessions cancelled with 24+ hours notice can be rescheduled at no additional cost, subject to counsellor availability.

Priority Rebooking: We will make every effort to accommodate your preferred time slots when rescheduling.

Multiple Reschedules: While we understand that schedules can change, excessive rescheduling may affect future booking priority.

If your counsellor needs to cancel your session:

• You will receive at least 24 hours notice when possible
• Full refund will be provided immediately
• Priority rescheduling will be offered
• Alternative counsellor may be suggested if preferred

Session Packages: Individual sessions within packages follow the same cancellation policy. Unused sessions in packages can be refunded pro-rata within 30 days of purchase.

Ongoing Services: Subscription-based services can be cancelled with 7 days notice. Refunds for unused portions will be calculated on a pro-rata basis.

• Refund Processing: 3-5 business days for credit card refunds
• Rescheduling Confirmation: Within 24 hours of request
• Emergency Review: Same day when possible, within 48 hours maximum